Global computer bug bites Mass General, Logan Airport, RMV

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The major Microsoft outage continues to ripple through businesses today, with Mass General Brigham calling off all “non-urgent” visits and surgeries, flights out of Logan Airport delayed and the RMV reporting the computer bug has bitten them, too.

Mass General said the hospital chain is “not able to access our clinical systems, including patient health records and scheduling. As a result, all non-urgent visits at all Mass General Brigham hospitals and clinics are cancelled for today, Friday, July 19, 2024. If you have a non-urgent visit scheduled, a care team member will reach out to you to reschedule. Please do not call to reschedule today.”

They are, however, open for “urgent appointments and procedures, and our emergency rooms remain open.”

Travelers at Logan Airport were told earlier this morning that flights were delayed for 2 hours — or canceled. “Please check with your airline before coming to the airport,” Boston Logan stated in a tweet.

The Registry of Motor Vehicles reported today that they, too, are struggling.

MassDOT said this morning: “The Registry is still evaluating services, however, the following Registry operations are impacted:

  • The Registry has cancelled customer service center appointments before 12 noon today as many workstations at centers are not operational.
  • Road test appointments are being held.
  • No vehicle inspections can occur.
  • Credit card payments cannot be made on the Registry website.
  • The Registry has limited capacity to accept phone calls at the Registry ‘s contact center.
  • Please check with AAA before arriving for transaction needs.”

The RMV updated the bug fallout just after 2 p.m., saying:

All Registry of Motor Vehicles (RMV) customer service centers are now conducting in-person appointments.  The exception is for commercial learner’s permit and driver’s license appointments which are cancelled today due to ongoing automated testing station issues.

Additional updates include:

  • Vehicle inspections in Massachusetts are still unavailable.
  • Credit card payments can now be made online at mass.gov/RMV.
  • The Registry’s Call Center is now fully operational.
  • Road tests continue to be conducted uninterrupted today.
  • Customers who are members of AAA are encouraged to contact AAA before arriving at AAA locations.

This is reportedly not a cyberattack.

The chief executive of the cybersecurity company at the heart of a worldwide Microsoft outage says it is working to fix a defect sent out in a Windows update, the Associated Press is reporting.

“This is not a security incident or cyberattack,” CrowdStrike CEO George Kurtz said on the social platform X. “The issue has been identified, isolated and a fix has been deployed.”

This is a developing story …

Long lines stand still at Boston Logan International Airport’s Terminal E. (Libby O’Neill/Boston Herald)

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